Shipping & Returns

Buy Personalized Gifts Delivery Options | Postage and Packaging

Our postage & packing rates are based upon flat rate postage charges: As a guide most UK items are sent out as set out below.

Standard Delivery Royal Mail First Class

  • Small items such as greetings cards will be delivered by Royal Mail First Class post.
  • Items up to 3.5kg will be delivered by Royal Mail First Class.
  • Items over 3.5kg will be delivered by Parcel Force.
  • All items for delivery outside the U.K. are sent by Airmail.
  • We reserve the right to send any parcel out by the best service possible.
  • Express UK Delivery (next day)

  • Orders placed before 12pm (Mon-Thu) with express delivery, guaranteed delivery for the next working day.
  • Please note: Unfortunately we cannot offer express delivery on all of our product range. The products excluded from express delivery are mainly Personalised Items, but there are some exceptions. If a product is available for express delivery this will be clearly indicated on the product page.
  • Exceptions to Express Delivery

  • There are however a few exceptions to the acceptance of Express delivery terms. These are:
  • UK islands.
  • Northern Ireland.
  • Parts of the Scottish Highlands.
  • Parts of Scotland.
  • Many of our smaller products are dispatched via Royal Mail to the above areas and will still maintain the standard delivery status.

    Personalised Products

    We mostly sell a wide selection of Personalised products. The Delivery Time is will be 72hrs from placing your order. This will be mainly despatched directly from our suppliers to speed delivery.

    The Delivery Address

    As the majority of orders will not go through the letterbox please try to ensure that someone is at the address given, if this is not possible, then put a delivery address, such as work or a relative's address into the shipping details where someone can receive the package.

    Worldwide Delivery

    All items for delivery outside the U.K. are sent by Airmail. Charges and delivery times vary according to destination. And the following times need to be added to those quoted against each product, as those on the site are for UK delivery only.

  • Europe gifts will take a minimum 7-10 working days to arrive
  • USA and Canada gifts will take an additional 10-17 working days (minimum) to arrive
  • Rest of the world gifts will take a minimum 7-21 additional working days for delivery to those quoted against each product.
  • Exact delivery charges will be displayed at the checkout - but ensure that you select the correct destination.
  • Please use the Currency Converter on the Basket page to see exactly how much you will be paying in your own currency as prices quoted are in UK Pounds.
  • If you select the incorrect Postage destination we will contact you by email advising you that you will have to reorder, so that the item/s can be shipped.
  • In the unlikely event of Non Delivered Goods

    If you do not receive an item then we reserve the right to ask you to wait 15 working days before we re-dispatch the item.

    We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.

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    Get in touch
    Personalized Gifts
    70e Swan Yard,
    Norwich,
    Norfolk,
    NR1 1PG
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